Guest Services Work Camper: Front Desk & Store

Carrington College; Vernal (UT); On-site; USD 17,000 - 18,000; Full time

Job summary

KOA is seeking a front desk guest services associate at our Vernal campground to deliver exceptional guest experiences. You will manage registrations, reservations, and store sales with a positive, professional demeanor and wear the KOA uniform and nametag.

Responsibilities include greeting guests, handling issues, and promoting local attractions and KOA discounts while maintaining confidentiality and accuracy in money handling.

Qualifications

• Hear and speak the English language fluently.
• Knowledge of computer and cash register operation.
• Ability to work nights, weekends, and holidays.
• Excellent customer services skills.
• Ability to maintain confidentiality.

Responsibilities

• Provide superior guest service over the telephone and in person.
• Greeting all guests with a positive attitude and a KOA uniform and nametag.
• Handle all guest issues with respect by listening and acknowledging their concerns.
• Follow KOA guidelines for registrations, reservations, store sales and refunds.
• Properly use the cash register and front desk equipment.
• Stocking and cleaning programs for front office and store facilities as requested.

Skills

English fluency

Cash register operation

Guest service

Night/Weekend/Holiday availability

Tools

Cash register

Job description

About KCN: KCN is an outdoor hospitality investment and management company. We focus on

purchasing value-added campground properties, improving and stabilizing them, and then

managing and growing them with our in-house property management team. We're focused on

building a portfolio of the best RV campgrounds in the country - where our guests love to visit

and our team loves to work.

Our Mission is to invest in Outdoor Hospitality: to create unique experiences that bring our

guests closer to nature and each other, to provide a rewarding work environment for our team

members, and to achieve outstanding financial returns for our investors.

Our Vision is to build a growth-oriented company that provides our team with enriching

personal and professional opportunities while delivering outstanding returns for our

stakeholders. As a leading Outdoor Hospitality company specializing in campground and RV

properties, we are driven to create exceptional experiences for our guests while optimizing

profitability and maximizing returns for our investors. We accomplish this by investing in

value-add properties that meet our strict criteria and pass our rigorous diligence processes.

Position Summary

Responsible for guest registration, front desk, and store procedures while delivering great guest

service. Reports to the General Manager.

General Duties

Responsibilities

• Provide superior guest service over the telephone and in person, by being enthusiastic,
  
  

attentive, friendly and helpful.

• Greeting all guests with a positive attitude and a well-groomed appearance, a smile,
  
  

recognition and a proper KOA uniform and name tag.

• Handle all guest issues with respect by listening and acknowledging their concern.
• Follow all KOA guidelines and procedures regarding the handling of registrations,
  
  

reservations, store sales and refunds.

• Follow specific cash and credit card handling procedures and properly use the computer,
  
  

cash register, credit card, and various other front desk equipment.

• Handle daily, weekly, and monthly scheduled stocking and cleaning programs as
  
  

requested by the Campground Manager and/or Owner(s) for all front office and store

facilities.

• Promote local attractions, as well as the KOA system, through Value Kard sales,
  
  

referrals to other KOA's, and being knowledgeable of all national and local advertising

and discount programs.

• This job description is not intended to cover or contain a comprehensive listing of
  
  

activities, duties or responsibilities. Other duties, responsibilities and activities may

change or be assigned at any time with or without notice. This may include assisting

with Maintenance or Housekeeping duties on which you are qualified to perform.

Expected Results

• All guests are greeted immediately with friendly, helpful and professional guest service
  
  

delivery.

• Demonstration of a positive attitude with guests, management, team members, and
  
  

vendors.

• Careful and accurate money handling.
• Promotion of this KOA and entire KOA system.
• Well-groomed appearance and appropriate, clean KOA uniform and nametag.
• Attention to detail when taking reservations and/or registering guests.
  
  

Job Qualifications

• Hear and speak the English language fluently
• Knowledge of computer and cash register operation
• Ability to work nights, weekends, and holidays
• Excellent customer services skills
• Ability to maintain confidentiality
  
  

Physical Requirements

• Must be able to lift to 50 pounds, lift and carry 25 pounds occasionally and 10 pounds
  
  

regularly

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds
  
  

without assistance

• Ability to respond to telephone calls, hear issues, give direction while viewing computer
  
  

screens

• Long periods of standing (80%) ▪ Ability to bend, stoop, kneel, crouch, and climb
• Requires the use of hands/fingers to handle or feel
  
  

KCN performs criminal background checks for all employees. Active employment is conditional on a favorable background check and company executive discretion.

Salary: $12 - $13 per hour