Campaign Launch Lead for Onboarding & Success

Townsquare Interactive; Phoenix (AZ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

PTO & holidays

Volunteer time off

Health/dental/vision/pet insurance

401(k) match + ESPP

Laptop provided

Training program

Career advancement

Job summary

Townsquare Interactive in Phoenix is seeking a Launch Support Agent to drive a smooth onboarding and quick campaign launches from day one. You will partner with Sales and Campaign Creation Specialists to ensure timely post‑sale handoffs and resolve launch issues.

You’ll provide inbound support for setup, edits, and readiness, attend client meetings for live edits, and coordinate with internal teams to remove blockers, all while managing multiple campaigns with accuracy and urgency.

Qualifications

• Bachelor’s Degree required.
• Experience in customer success or sales preferred.
• Strong communication and follow-up skills.
• Ability to manage multiple clients simultaneously.

Responsibilities

• Partner with Sales and Campaign Creation Specialists to ensure smooth and timely post‑sale handoffs.
• Support inbound customer calls related to campaign setup, design edits, and launch readiness, providing clear guidance and timely resolutions.
• Attend customer‑scheduled meetings to provide live edit support and address outstanding questions.
• Troubleshoot domain access and other technical or launch‑related issues, working with internal teams to remove blockers.
• Manage inbound customer requests related to updates and changes to the initial website build.
• Guide clients through the final steps required to activate their campaigns and confirm launch readiness.
• Manage a high volume of accounts while maintaining organization, urgency, and attention to detail.

Skills

Client onboarding

Customer support

Communication

Multitasking

Bilingual EN/ES

Education

Bachelor’s Degree

Job description

Townsquare Interactive in Phoenix is seeking a Launch Support Agent to drive a smooth onboarding and quick campaign launches from day one. You will partner with Sales and Campaign Creation Specialists to ensure timely post‑sale handoffs and resolve launch issues.

You’ll provide inbound support for setup, edits, and readiness, attend client meetings for live edits, and coordinate with internal teams to remove blockers, all while managing multiple campaigns with accuracy and urgency.