Calm-Under-Pressure 911 Dispatcher

911 Emergency Communications; Jasper (AL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Overtime compensation

Job summary

911 Emergency Communications in Oakman, AL seeks an Emergency Dispatcher. You will answer emergency and nonemergency calls, verify addresses, relay details to responders, and document information in CAD systems. The role demands calm communication, careful attention, and the ability to multi‑task under pressure.

Shifts may include nights, weekends, holidays, and overtime in a 24/7 operations environment. Applicants should have a high school diploma or equivalent and be prepared for background

Qualifications

• High school diploma or equivalent is commonly required.
• Typing accuracy, active listening, clear speech, and basic computer proficiency are useful.
• Ability to organize information under pressure is important.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into CAD systems and dispatch responders when needed.
• Monitor communications and update personnel as circumstances change.
• Maintain records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer skills

Information organization

Education

High school diploma or equivalent

Tools

Computer-aided Dispatch (CAD) systems

Job description

911 Emergency Communications in Oakman, AL seeks an Emergency Dispatcher. You will answer emergency and nonemergency calls, verify addresses, relay details to responders, and document information in CAD systems. The role demands calm communication, careful attention, and the ability to multi‑task under pressure.

Shifts may include nights, weekends, holidays, and overtime in a 24/7 operations environment. Applicants should have a high school diploma or equivalent and be prepared for background