Calm-Voice 911 Dispatcher: Emergency Communications Pro

Emergency Telecommunicator Services; Breckenridge (MO); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

Emergency Telecommunicator Services is seeking a 911 Emergency Dispatcher to join a Breckenridge, Missouri public safety team. You will handle emergency and nonemergency calls, verify locations and details, and coordinate with police, fire, and EMS per agency procedures.

The role requires calm communication, strong typing, and the ability to manage multiple systems while ensuring accurate records and safety instructions for callers. Training and certification support are provided where required.

Qualifications

• High school diploma or GED commonly required; some agencies recruit entry-level.
• Typing, active listening, clear speech, basic computer proficiency, and organizing information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Active listening

Clear speech

Typing speed

Organizational skills

Calm under pressure

Education

High school diploma

Tools

Computer-aided dispatch

Job description

Emergency Telecommunicator Services is seeking a 911 Emergency Dispatcher to join a Breckenridge, Missouri public safety team. You will handle emergency and nonemergency calls, verify locations and details, and coordinate with police, fire, and EMS per agency procedures.

The role requires calm communication, strong typing, and the ability to manage multiple systems while ensuring accurate records and safety instructions for callers. Training and certification support are provided where required.