Calm 911 Dispatcher: Emergency Communications Pro

County Emergency Communications; Moccasin (MT); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

County Emergency Communications in Basin, MT, seeks a 911 Emergency Dispatcher to handle emergency and nonemergency calls, verify locations and details, and coordinate responders. You will work with multiple communications systems under agency procedures to ensure public safety.

The role emphasizes calm communication, close listening, and careful information handling, with shift work, potential overtime, and a fast-paced environment in a public safety setting.

Qualifications

• High school diploma or GED is commonly required.
• Some agencies recruit entry-level applicants, others require certifications or experience.
• Strong typing, listening, and clear communication are essential.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into dispatch systems.
• Dispatch responders and monitor radio communications.
• Maintain accurate records and protect confidentiality.

Skills

Active listening

Typing

Clear speech

Computer literacy

Organizational skills

Education

High school diploma or GED

Job description

County Emergency Communications in Basin, MT, seeks a 911 Emergency Dispatcher to handle emergency and nonemergency calls, verify locations and details, and coordinate responders. You will work with multiple communications systems under agency procedures to ensure public safety.

The role emphasizes calm communication, close listening, and careful information handling, with shift work, potential overtime, and a fast-paced environment in a public safety setting.