Calm-Voice 911 Dispatcher: Critical Response Expert

County Emergency Communications; Wise Forks (NC); On-site; USD 30,000 - 55,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

County Emergency Communications in Wise, NC is seeking 911 Emergency Dispatchers to connect callers with police, fire, or medical responders. You will verify locations, gather details, and coordinate resources while using multiple communication systems.

The role demands calm communication, attention to detail, and the ability to manage changing information. Overnight shifts, weekends, and overtime may apply.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Some agencies recruit entry-level applicants, while others require previous emergency communications experience or certifications.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Information organization under press.

Education

High school diploma or GED

Tools

Telecommunications systems

Job description

County Emergency Communications in Wise, NC is seeking 911 Emergency Dispatchers to connect callers with police, fire, or medical responders. You will verify locations, gather details, and coordinate resources while using multiple communication systems.

The role demands calm communication, attention to detail, and the ability to manage changing information. Overnight shifts, weekends, and overtime may apply.