911 Dispatcher: Calm, Critical Calls & Rapid Response

County Emergency Communications; Edneyville (NC); On-site; USD 41,000 - 64,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

County Emergency Communications in Edneyville, NC seeks 911 Emergency Dispatchers to connect callers with the appropriate responders. The role requires calm communication, accurate information gathering, and multi-system coordination to support police, fire, or medical services.

Applicants should have a high school diploma or equivalent, with preferred skills in typing, active listening, and clear speech. Training and certifications may be required by the agency.

Qualifications

• High school diploma or equivalent is commonly required.
• Some agencies recruit entry-level applicants or require training/certifications.
• Strong typing, listening, and communication skills are essential.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification limits.

Skills

Typing

Active listening

Clear speech

Computer basics

Information organization

Education

High school diploma or equivalency

Job description

County Emergency Communications in Edneyville, NC seeks 911 Emergency Dispatchers to connect callers with the appropriate responders. The role requires calm communication, accurate information gathering, and multi-system coordination to support police, fire, or medical services.

Applicants should have a high school diploma or equivalent, with preferred skills in typing, active listening, and clear speech. Training and certifications may be required by the agency.