Calm-Voice 911 Dispatcher: 24/7 Emergency Communications

911 Emergency Communications; Fairhope (AL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

911 Emergency Communications in Point Clear, AL, is seeking skilled dispatchers to connect callers with responders. You may receive emergency and nonemergency calls, verify locations, enter data into CAD systems, and coordinate police, fire, or medical units according to procedures.

Candidates should have a high school diploma or equivalent, calm under pressure, and strong typing and listening abilities. Some agencies may require certifications and background checks.

Qualifications

• High school diploma or equivalent is commonly required.
• Some agencies recruit entry-level applicants or require certifications.
• Useful skills include accurate typing, active listening, clear speech, and ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Active listening

Calm under pressure

Typing speed

Communication

Education

High school diploma or equivalent

Tools

Computer literacy

Job description

911 Emergency Communications in Point Clear, AL, is seeking skilled dispatchers to connect callers with responders. You may receive emergency and nonemergency calls, verify locations, enter data into CAD systems, and coordinate police, fire, or medical units according to procedures.

Candidates should have a high school diploma or equivalent, calm under pressure, and strong typing and listening abilities. Some agencies may require certifications and background checks.