Calm-Under-Pressure 911 Dispatcher | Save Lives

911 Emergency Communications; Groveland (CA); On-site; USD 50,000 - 90,000; Full time

Job summary

911 Emergency Communications seeks a dedicated dispatcher to connect callers with public safety resources in the Big Oak Flat area. The role involves handling emergency and nonemergency calls, confirming locations, and relaying critical information across multiple systems.

A calm, precise communicator helps coordinate police, fire, and medical responders under agency procedures. Candidates should have a high school diploma or GED and strong typing, listening, and organizational skills.

Qualifications

• High school diploma or GED required; some agencies may accept entry-level applicants.
• Strong typing, listening, and clear communication skills are essential for accurate incident recording.
• Ability to organize information under pressure and follow agency procedures.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as needed.
• Provide caller instructions within training limits and protect confidential information.
• Maintain accurate records and comply with confidentiality requirements.

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Organize information under pressure

Education

High school diploma or GED

Tools

Computer-aided dispatch systems

Job description

911 Emergency Communications seeks a dedicated dispatcher to connect callers with public safety resources in the Big Oak Flat area. The role involves handling emergency and nonemergency calls, confirming locations, and relaying critical information across multiple systems.

A calm, precise communicator helps coordinate police, fire, and medical responders under agency procedures. Candidates should have a high school diploma or GED and strong typing, listening, and organizational skills.