Calm-Under-Pressure 911 Dispatcher for Public Safety

Emergency Telecommunicator Services; California; On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health coverage

Professional training

Job summary

The 911 Emergency Dispatcher role in Forest Knolls requires calm, precise communication to connect callers with police, fire, or medical responders. You'll gather essential details, verify locations, and coordinate resources using agency procedures while managing multiple systems.

A high school diploma or equivalent is commonly required; some agencies seek experience or current certifications. Strong typing, listening, clear speech, and the ability to stay organized under pressure are essential

Qualifications

• High school diploma or equivalent required; some agencies recruit entry-level applicants.
• Some agencies require previous emergency communications experience or current certifications.
• Typing accuracy, active listening, clear speech, basic computer proficiency, and organizing information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Typing accuracy

Active listening

Clear speech

Basic computer proficiency

Organizing information under pressure

Education

High school diploma or equivalent

Job description

The 911 Emergency Dispatcher role in Forest Knolls requires calm, precise communication to connect callers with police, fire, or medical responders. You'll gather essential details, verify locations, and coordinate resources using agency procedures while managing multiple systems.

A high school diploma or equivalent is commonly required; some agencies seek experience or current certifications. Strong typing, listening, clear speech, and the ability to stay organized under pressure are essential