Calm 911 Dispatcher — Save Lives, Shift Differentials

911 Emergency Communications; Pleasant Grove (CA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee-assistance services

Professional training

Job summary

911 Emergency Communications in Pleasant Grove, CA seeks a dispatcher to connect callers with police, fire, or medical responders. You will verify locations, manage multiple systems, and relay critical information with calm, precise communication.

The role requires attention to detail, strong typing, active listening, and the ability to work under pressure while ensuring accurate documentation and safety protocols.

Qualifications

• A high school diploma or GED is commonly required.
• Some agencies recruit entry-level applicants.
• Typing, listening, clear speech, basic computer skills, and organizing information are important.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active Listening

Clear Speech

Computer Proficiency

Information Organization

Education

High school diploma or GED

Tools

Computer-aided Dispatch (CAD)

Job description

911 Emergency Communications in Pleasant Grove, CA seeks a dispatcher to connect callers with police, fire, or medical responders. You will verify locations, manage multiple systems, and relay critical information with calm, precise communication.

The role requires attention to detail, strong typing, active listening, and the ability to work under pressure while ensuring accurate documentation and safety protocols.