Calm-Under-Pressure 911 Dispatcher for Public Safety

911 Emergency Communications; Redding (CT); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Overtime pay

Job summary

911 Emergency Communications seeks dedicated dispatchers to connect callers with police, fire, or EMS resources in the Redding Center area. You will gather essential information, confirm locations, and coordinate responders while managing multiple communication systems.

The role requires calm communication, attention to detail, and the ability to work various shifts, including overnight or weekends. Training and certification support are part of the assignment terms.

Qualifications

• High school diploma or GED required; some agencies recruit entry-level applicants.
• Official announcements determine required testing scores, experience, and training deadlines.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training limits.
• Maintain accurate records and protect confidential information.

Skills

Active listening

Typing

Clear speech

Organizational skills

Education

High School Diploma or GED

Tools

CAD systems

Job description

911 Emergency Communications seeks dedicated dispatchers to connect callers with police, fire, or EMS resources in the Redding Center area. You will gather essential information, confirm locations, and coordinate responders while managing multiple communication systems.

The role requires calm communication, attention to detail, and the ability to work various shifts, including overnight or weekends. Training and certification support are part of the assignment terms.