Calm-Under-Pressure 911 Dispatcher

Emergency Telecommunicator Services; Tampa (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Shift differentials and overtime

Job summary

Emergency Telecommunicator Services seeks 911 Emergency Dispatchers in Saint Petersburg, FL to connect callers with public safety resources. Responsibilities include gathering critical details, confirming locations, and coordinating responders per agency procedures.

The role requires calm communication, attention to detail, and the ability to manage multiple systems. Training, testing, and certification may be required by the agency.

Qualifications

• High school diploma or GED required.
• Typing, listening, clear speech, and basic computer skills essential.
• Successful completion of testing scores and training as required by agency.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems (CAD).
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Information organization

Education

High School Diploma or GED

Tools

Computer-aided dispatch (CAD)

Job description

Emergency Telecommunicator Services seeks 911 Emergency Dispatchers in Saint Petersburg, FL to connect callers with public safety resources. Responsibilities include gathering critical details, confirming locations, and coordinating responders per agency procedures.

The role requires calm communication, attention to detail, and the ability to manage multiple systems. Training, testing, and certification may be required by the agency.