911 Dispatcher: Critical Response & Life-Saving Impact

Emergency Telecommunicator Services; Caseyville (IL); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

Emergency Telecommunicator Services in Caseyville, IL seeks an 911 Emergency Dispatcher to connect callers with police, fire, and EMS resources. You will gather information, verify locations, and coordinate responders per agency procedures.

Role requires calm communication, accuracy, and multi-system coordination. Overtime, weekends, and shifts may apply in a 24/7 dispatch center environment.

Qualifications

• High school diploma or equivalent commonly required.
• Some agencies recruit entry-level applicants; others require experience or certifications.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority per agency procedures.
• Enter incident information into dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update responders as needed.
• Provide caller instructions within training limits.
• Maintain records and protect confidential information.

Skills

Typing speed

Active listening

Clear speech

Basic computer skills

Multitasking

Education

High school diploma

Tools

Computer systems

Job description

Emergency Telecommunicator Services in Caseyville, IL seeks an 911 Emergency Dispatcher to connect callers with police, fire, and EMS resources. You will gather information, verify locations, and coordinate responders per agency procedures.

Role requires calm communication, accuracy, and multi-system coordination. Overtime, weekends, and shifts may apply in a 24/7 dispatch center environment.