Calm-Under-Pressure 911 Dispatcher for Public Safety

County Emergency Communications; Turner Douglass (WV); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Job summary

County Emergency Communications in Turner is seeking a dedicated 911 Dispatcher to connect callers with police, fire, or EMS resources. You will verify locations, gather details, and relay information across multiple systems in high-pressure situations.

The role requires calm communication, precise typing, and the ability to multitask while following agency procedures. Training and background checks apply, with rotating shifts and overtime common.

Qualifications

• High school diploma or equivalent required; testing scores/training deadlines determined by agency.
• Typing, listening, clear speech, basic computer skills, and organizing information under pressure are important.

Responsibilities

• Answer emergency and nonemergency calls within the service area
• Confirm addresses, callback numbers, incident details, and safety concerns
• Assess call priority using approved questions and procedures
• Enter incident details into computer-aided dispatch systems
• Dispatch appropriate responders when assigned
• Monitor radio traffic and update personnel as circumstances change
• Provide approved caller instructions within training scope
• Maintain accurate records and protect confidential information

Skills

Typing

Active listening

Clear speech

Basic computer skills

Information organization

Education

High school diploma or equivalent

Tools

CAD software

Radio communications

Job description

County Emergency Communications in Turner is seeking a dedicated 911 Dispatcher to connect callers with police, fire, or EMS resources. You will verify locations, gather details, and relay information across multiple systems in high-pressure situations.

The role requires calm communication, precise typing, and the ability to multitask while following agency procedures. Training and background checks apply, with rotating shifts and overtime common.