Calm 911 Dispatcher — Fast, Critical Communications Pro

911 Emergency Communications; Village of Valley Falls (NY); Presencial; USD 45.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Descripción de la vacante

911 Emergency Communications in Valley Falls, NY, seeks a dedicated Emergency Dispatcher to connect callers with public safety responders. You will handle emergency and nonemergency calls, verify locations, and coordinate police, fire, or medical resources following agency procedures.

Requirements include calm communication, precise data entry, and the ability to manage multiple systems. The work may involve overnight shifts, overtime, and rotating schedules depending on the agency.

Formación

• High school diploma or GED required; some agencies hire entry-level.
• Some agencies require prior emergency communications experience or current certifications.

Responsabilidades

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Conocimientos

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Organize information under pressure

Educación

High school diploma or GED

Herramientas

Computer-aided dispatch (CAD) systems

Descripción del empleo

911 Emergency Communications in Valley Falls, NY, seeks a dedicated Emergency Dispatcher to connect callers with public safety responders. You will handle emergency and nonemergency calls, verify locations, and coordinate police, fire, or medical resources following agency procedures.

Requirements include calm communication, precise data entry, and the ability to manage multiple systems. The work may involve overnight shifts, overtime, and rotating schedules depending on the agency.