Calm-Under-Pressure 911 Dispatcher | Emergency Comms

911 Emergency Communications; San Jose (NM); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee-assistance services

Professional training

Job summary

911 Emergency Communications seeks an emergency dispatcher to connect callers with public safety responders in San Miguel, NM. The role involves handling emergency and nonemergency calls, confirming locations and details, and relaying information according to agency procedures.

The position requires calm communication, careful attention, and the ability to manage multiple systems. Applicants may face nonstandard shifts and overtime, with agency-specific testing and certification requirements.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Job description

911 Emergency Communications seeks an emergency dispatcher to connect callers with public safety responders in San Miguel, NM. The role involves handling emergency and nonemergency calls, confirming locations and details, and relaying information according to agency procedures.

The position requires calm communication, careful attention, and the ability to manage multiple systems. Applicants may face nonstandard shifts and overtime, with agency-specific testing and certification requirements.