Calm-Under-Pressure 911 Dispatcher — Lee, ME

911 Emergency Communications; Lee (ME); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance

Job summary

911 Emergency Communications seeks skilled emergency dispatchers for Lee, Maine. You will receive emergency and nonemergency calls, gather essential details, and coordinate responders according to agency procedures.

Ideal candidates stay calm under pressure, confirm incident locations, document evolving situations, and relay accurate information across radio and computer-aided dispatch systems. Overnight or rotating shifts may apply, with overtime as required.

Qualifications

• High school diploma or equivalent required or similar certification.
• Some agencies recruit entry-level applicants or require prior emergency communications experience or current certifications.
• Typing accuracy, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, and incident details.
• Assess call priority using agency procedures.
• Enter incident information into dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.
• Provide caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Computer skills

Information organization

Education

High school diploma or equivalent

Job description

911 Emergency Communications seeks skilled emergency dispatchers for Lee, Maine. You will receive emergency and nonemergency calls, gather essential details, and coordinate responders according to agency procedures.

Ideal candidates stay calm under pressure, confirm incident locations, document evolving situations, and relay accurate information across radio and computer-aided dispatch systems. Overnight or rotating shifts may apply, with overtime as required.