Calm-Under-Pressure 911 Dispatcher

911 Emergency Communications; Thorp (WA); On-site; USD 52,000 - 70,000; Full time

Job summary

911 Emergency Communications in Thorp, WA seeks an Emergency Dispatcher to answer emergency and nonemergency calls, confirm incident locations and details, and coordinate police, fire, or medical responders per agency procedures.

The job requires calm, attentive communication, accurate typing, active listening, and the ability to manage multiple computer systems. Some agencies hire entry‑level applicants; testing scores and training deadlines are defined in the official announcement.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Some agencies recruit entry-level applicants or require current certifications.
• The official announcement determines required testing scores, experience and training deadlines.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Education

High school diploma or GED

Tools

CAD systems

Job description

911 Emergency Communications in Thorp, WA seeks an Emergency Dispatcher to answer emergency and nonemergency calls, confirm incident locations and details, and coordinate police, fire, or medical responders per agency procedures.

The job requires calm, attentive communication, accurate typing, active listening, and the ability to manage multiple computer systems. Some agencies hire entry‑level applicants; testing scores and training deadlines are defined in the official announcement.