Calm-Under-Pressure 911 Dispatcher

911 Emergency Communications; Little Rock (AR); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

911 Emergency Communications in Little Rock, AR seeks an emergency dispatcher to connect callers with public safety responders. Responsibilities include handling emergency and nonemergency calls, confirming details, and coordinating police, fire, and medical resources.

Shift work and overtime may apply, with posting noting a high-stress, fast-paced environment. Candidates typically have a high school diploma, strong typing and listening skills, and the ability to organize information under

Qualifications

• High school diploma or GED is commonly required.
• Typing accuracy, active listening, and clear speech are key skills.
• Ability to organize information under pressure and follow procedures.

Responsibilities

• Answer emergency and nonemergency calls within the service area
• Confirm addresses, callback numbers, incident details, and safety concerns
• Assess call priority using approved questions and procedures
• Enter incident data into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel
• Provide caller instructions within training and certification limits
• Maintain records and protect confidential information

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Information organization under press

Education

High school diploma or GED

Job description

911 Emergency Communications in Little Rock, AR seeks an emergency dispatcher to connect callers with public safety responders. Responsibilities include handling emergency and nonemergency calls, confirming details, and coordinating police, fire, and medical resources.

Shift work and overtime may apply, with posting noting a high-stress, fast-paced environment. Candidates typically have a high school diploma, strong typing and listening skills, and the ability to organize information under