Emergency Communications Dispatcher: Calm Under Pressure

State of Arkansas; Jonesboro (AR); On-site; USD 47,000 - 70,000; Full time

Job summary

The State of Arkansas Department of Public Safety seeks a dispatcher responsible for receiving, processing, and relaying emergency and non‑emergency calls for service. This role ensures timely dispatching of law enforcement, fire, EMS, and other responders while maintaining accurate call logs and situational awareness for responsive teams.

Qualified candidates typically have at least six months of related experience and are proficient with CAD systems and radio protocols.

Qualifications

• Six months of experience in emergency dispatch, public safety communications, law enforcement, or related field.

Responsibilities

• Answer and process 911 emergency and non-emergency calls, determining nature and urgency.
• Relay information to responders and provide pre-arrival instructions when needed.
• Maintain calm and clear communication with distressed callers and assign dispatch duties based on priority.
• Utilize CAD systems and radio communications to track and manage response efforts.
• Record detailed call logs and incident documentation according to protocols.

Tools

CAD software

Job description

The State of Arkansas Department of Public Safety seeks a dispatcher responsible for receiving, processing, and relaying emergency and non‑emergency calls for service. This role ensures timely dispatching of law enforcement, fire, EMS, and other responders while maintaining accurate call logs and situational awareness for responsive teams.

Qualified candidates typically have at least six months of related experience and are proficient with CAD systems and radio protocols.