Calm, Quick-Response 911 Dispatcher

County Emergency Communications; Lebanon Junction (KY); On-site; USD 35,000 - 55,000; Full time

Job summary

County Emergency Communications in Kentucky is seeking 911 Emergency Dispatcher opportunities in Loretto. The role accepts emergency and nonemergency calls, gathers critical information, and coordinates police, fire, or EMS resources according to agency procedures.

Candidates should demonstrate calm communication, attention to detail, and the ability to manage multiple information systems while documenting incidents, confirming locations, and relaying accurate information to responders.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.
• The official announcement determines required testing scores, experience, and training deadlines.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Job description

County Emergency Communications in Kentucky is seeking 911 Emergency Dispatcher opportunities in Loretto. The role accepts emergency and nonemergency calls, gathers critical information, and coordinates police, fire, or EMS resources according to agency procedures.

Candidates should demonstrate calm communication, attention to detail, and the ability to manage multiple information systems while documenting incidents, confirming locations, and relaying accurate information to responders.