Critical-Response 911 Dispatcher

Emergency Telecommunicator Services; Beattyville (KY); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

Emergency Telecommunicator Services is seeking a dedicated dispatcher to support public safety operations in Kentucky. You will answer emergency and nonemergency calls, verify locations and contact details, and determine call priority using established protocols.

You will enter information into CAD systems, monitor radio communications, and coordinate responders while maintaining confidentiality and accurate records.

Qualifications

• High school diploma or GED required; some agencies recruit entry-level applicants or require certifications.
• Typing speed, listening skills, clear speech, and basic computer proficiency are useful and encouraged.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Organize information

Education

High school diploma or GED

Job description

Emergency Telecommunicator Services is seeking a dedicated dispatcher to support public safety operations in Kentucky. You will answer emergency and nonemergency calls, verify locations and contact details, and determine call priority using established protocols.

You will enter information into CAD systems, monitor radio communications, and coordinate responders while maintaining confidentiality and accurate records.