Calm 911 Dispatcher — Precise, Critical-Response Roles

911 Emergency Communications; Town of Coeymans (NY); On-site; USD 40,000 - 70,000; Full time

Job summary

911 Emergency Communications in Coeymans, NY seeks skilled dispatchers to route emergency resources, verify locations, and manage multiple communications systems. You will handle emergency and nonemergency calls, prioritize incidents, and relay critical information to responders with accuracy and composure.

The role requires calm, focused communication, careful attention to details, and the ability to work with shifting priorities in a high-stress environment.

Qualifications

• High school diploma or equivalent is commonly required.
• Some agencies recruit entry-level applicants.
• Typing, listening and information organization are useful skills.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responders as incidents evolve.
• Provide caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Information organization

Education

High school diploma or GED

Job description

911 Emergency Communications in Coeymans, NY seeks skilled dispatchers to route emergency resources, verify locations, and manage multiple communications systems. You will handle emergency and nonemergency calls, prioritize incidents, and relay critical information to responders with accuracy and composure.

The role requires calm, focused communication, careful attention to details, and the ability to work with shifting priorities in a high-stress environment.