Calm 911 Dispatcher – Critical Public Safety Connector

911 Emergency Communications; Brasher Falls (NY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Shift differentials

Job summary

911 Emergency Communications in Brasher Falls, NY, seeks an emergency dispatcher to handle calls, verify locations, and coordinate responders. You will operate multiple communication systems while staying calm under pressure and ensuring accurate information is relayed to field personnel.

The role involves shift work, possible overtime, and adherence to agency procedures. A high school diploma is commonly required; training and certifications may be provided upon hire.

Qualifications

• Accurate typing and data entry ability.
• Strong listening and communication skills.
• Ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, and incident details.
• Assess call priority using approved questions and procedures.
• Enter incident data into dispatch systems.
• Dispatch responders when needed and monitor radio traffic.
• Provide caller instructions within training limits.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Computer proficiency

Organization under pressure

Education

High school diploma

Job description

911 Emergency Communications in Brasher Falls, NY, seeks an emergency dispatcher to handle calls, verify locations, and coordinate responders. You will operate multiple communication systems while staying calm under pressure and ensuring accurate information is relayed to field personnel.

The role involves shift work, possible overtime, and adherence to agency procedures. A high school diploma is commonly required; training and certifications may be provided upon hire.