Calm-Impact 911 Dispatcher — East St. Louis

911 Emergency Communications; East St. Louis (IL); Presencial; USD 45.000 - 65.000; Jornada completa

Descripción de la vacante

911 Emergency Communications in East Saint Louis seeks a skilled emergency dispatcher to connect callers with police, fire, or medical responders. You may receive emergency calls, gather essential information, and coordinate resources according to agency procedures.

The role requires calm communication, accuracy, and the ability to operate multiple dispatch systems. A high school diploma is required, with certifications or training typically pursued after hire.

Formación

• High school diploma or GED commonly required; some agencies recruit entry-level.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.
• The official vacancy notice determines required testing scores, experience, and training deadlines.

Responsabilidades

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Conocimientos

Accurate typing

Active listening

Clear speech

Basic computer skills

Information organization

Educación

High school diploma or GED

Herramientas

Computer-aided dispatch systems

Descripción del empleo

911 Emergency Communications in East Saint Louis seeks a skilled emergency dispatcher to connect callers with police, fire, or medical responders. You may receive emergency calls, gather essential information, and coordinate resources according to agency procedures.

The role requires calm communication, accuracy, and the ability to operate multiple dispatch systems. A high school diploma is required, with certifications or training typically pursued after hire.