Calm-Headed Emergency Dispatcher (24/7 Public Safety)

911 Emergency Communications; South Heights (PA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

911 Emergency Communications in South Heights, PA, seeks a dispatcher to receive emergency and nonemergency calls, confirm locations and details, and coordinate police, fire, or medical responders according to agency procedures.

The role requires calm communication, careful attention, and the ability to manage multiple systems while relaying accurate information. Shifts may include overnight, weekends, holidays, rotating schedules, and possible overtime.

Qualifications

• High school diploma or recognized equivalency credential commonly required.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Organize information under pressure

Education

High school diploma or equivalent

Job description

911 Emergency Communications in South Heights, PA, seeks a dispatcher to receive emergency and nonemergency calls, confirm locations and details, and coordinate police, fire, or medical responders according to agency procedures.

The role requires calm communication, careful attention, and the ability to manage multiple systems while relaying accurate information. Shifts may include overnight, weekends, holidays, rotating schedules, and possible overtime.