Calm 911 Dispatcher | Urgent Response & Training

Emergency Telecommunicator Services; Gallup (NM); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Shift differentials

Overtime compensation

Job summary

Emergency Telecommunicator Services is seeking a 911 Dispatcher at Fort Wingate, NM to connect callers with police, fire, and medical responders. You will handle emergency and nonemergency calls, verify locations, and relay information according to agency procedures.

The role requires calm communication, quick typing, and the ability to work with multiple dispatch systems. Training and certifications may be required, and shift work including nights, weekends, and overtime is common.

Qualifications

• High school diploma or GED required; some agencies seek prior emergency communications experience or certifications.
• Typing speed and accuracy are important; good listening and clear speech are essential.
• Ability to organize information under pressure and manage multiple systems.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into CAD systems.
• Dispatch appropriate responders when on radio operations.
• Monitor radio traffic and update responders as situations evolve.
• Provide approved caller instructions within training and certification.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Information organization

Education

High school diploma or GED

Tools

Computer-aided Dispatch (CAD)

Job description

Emergency Telecommunicator Services is seeking a 911 Dispatcher at Fort Wingate, NM to connect callers with police, fire, and medical responders. You will handle emergency and nonemergency calls, verify locations, and relay information according to agency procedures.

The role requires calm communication, quick typing, and the ability to work with multiple dispatch systems. Training and certifications may be required, and shift work including nights, weekends, and overtime is common.