Calm 911 Dispatcher: Coordinated Response (North Bay)

County Emergency Communications; Port Washington (NY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement benefits

Paid leave

Job summary

County Emergency Communications in North Bay, NY seeks qualified 911 dispatchers to connect callers with appropriate responders and coordinate resources. The role emphasizes calm communication, accurate data entry, and strict adherence to procedures across multiple systems.

Candidates typically need a high school diploma or GED, with strong typing, listening, and clear speech skills. Training, certifications, and agency testing detail follow the official vacancy announcements.

Qualifications

• High school diploma or GED commonly required.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification.
• Maintain accurate records and protect confidential information.

Job description

County Emergency Communications in North Bay, NY seeks qualified 911 dispatchers to connect callers with appropriate responders and coordinate resources. The role emphasizes calm communication, accurate data entry, and strict adherence to procedures across multiple systems.

Candidates typically need a high school diploma or GED, with strong typing, listening, and clear speech skills. Training, certifications, and agency testing detail follow the official vacancy announcements.