Critical EMS Dispatcher - 24/7 Emergency Communications

911 Emergency Communications; Baldwin (NY); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Job summary

911 Emergency Communications is seeking an Emergency Medical Dispatcher for North Baldwin, NY. The role involves receiving critical medical calls, confirming locations, prioritizing responses, and coordinating ambulance resources according to established protocols.

Applicants should have a high school diploma or equivalent, CPR certification, and EMS dispatcher credentials where required. Training may be sponsored; work may include overnight and weekend shifts, with overtime as needed.

Qualifications

• High school diploma or equivalent required with EMS dispatcher credentials preferred.
• CPR certification commonly required; EMT/paramedic not universal.
• Familiarity with approved medical dispatch protocols and oversight.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the dispatch system.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality reviews.

Skills

Active listening

Communication

Data entry

Attention to detail

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification (preferred)

CPR certification

Tools

Dispatch software

Job description

911 Emergency Communications is seeking an Emergency Medical Dispatcher for North Baldwin, NY. The role involves receiving critical medical calls, confirming locations, prioritizing responses, and coordinating ambulance resources according to established protocols.

Applicants should have a high school diploma or equivalent, CPR certification, and EMS dispatcher credentials where required. Training may be sponsored; work may include overnight and weekend shifts, with overtime as needed.