Emergency Communications Dispatcher & Telecommunicator

Public Safety Dispatch Network; Baldwin (NY); Sur place; USD 50 000 - 80 000; Plein temps

Avantages offerts par ce poste

Health coverage

Retirement benefits

Paid leave

Professional development

Résumé du poste

Public Safety Dispatch Network in North Baldwin, NY seeks a dispatcher/telecommunicator to handle emergency and nonemergency requests, verify locations, and classify incidents. The role requires precise typing, active listening, and clear communication, with responsibilities across CAD, phone, map, and radio systems.

Positions may involve night and weekend shifts with overtime during emergencies. Training and certifications vary by service area.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Applicants should demonstrate accurate typing, active listening, clear communication, and the ability to switch between tasks.

Responsabilités

• Process emergency and nonemergency requests for public safety assistance
• Verify incident locations and gather essential caller information
• Classify and prioritize requests using approved procedures
• Operate computer-aided dispatch, telephone, mapping, and radio systems
• Coordinate response resources within assigned qualifications
• Monitor unit status and communicate significant incident updates
• Support interagency coordination and requests for additional assistance
• Maintain accurate records and follow information-security requirements

Connaissances

Typing speed

Active listening

Clear communication

Formation

High school diploma or equivalent

Outils

CAD systems

Telephone systems

Mapping software

Radio systems

Description du poste

Public Safety Dispatch Network in North Baldwin, NY seeks a dispatcher/telecommunicator to handle emergency and nonemergency requests, verify locations, and classify incidents. The role requires precise typing, active listening, and clear communication, with responsibilities across CAD, phone, map, and radio systems.

Positions may involve night and weekend shifts with overtime during emergencies. Training and certifications vary by service area.