Calm 911 Dispatcher — Coordinate Emergency Responders

911 Emergency Communications; Wapato (WA); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Shift differentials

Overtime pay

Job summary

911 Emergency Communications in Wapato, WA seeks qualified dispatchers to route calls and coordinate responders. You will receive emergency and nonemergency calls, verify locations, and enter details into CAD systems.

Candidates should have a high school diploma or GED; some agencies require experience or certifications. The role requires calm, active listening, typing, and multitasking under pressure.

Qualifications

• Typing accurately and quickly with good listening skills.
• Ability to communicate clearly and concisely in stressful situations.
• Basic computer proficiency and strong information organization.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Typing

Active listening

Clear speech

Computer basics

Information organization

Education

High school diploma or GED

Job description

911 Emergency Communications in Wapato, WA seeks qualified dispatchers to route calls and coordinate responders. You will receive emergency and nonemergency calls, verify locations, and enter details into CAD systems.

Candidates should have a high school diploma or GED; some agencies require experience or certifications. The role requires calm, active listening, typing, and multitasking under pressure.