911 Emergency Dispatcher: Calm, Critical Communications

Emergency Telecommunicator Services; Cowiche (WA); On-site; USD 60,000 - 90,000; Full time

Job summary

Emergency Telecommunicator Services in Cowiche, WA, seeks an 911 Emergency Dispatcher to handle both emergency and nonemergency calls. You will verify locations, collect incident details, and coordinate responders using agency procedures.

The role requires calm, precise communication and the ability to manage multiple systems. Applicants typically hold a high school diploma or GED, with testing scores and training deadlines specified by the hiring agency.

Qualifications

• High school diploma or GED commonly required.
• Useful skills include accurate typing, active listening, clear speech, and organizing information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification.
• Maintain accurate records and protect confidential information.

Skills

Active listening

Typing

Clear speech

Calm under pressure

Organizational skills

Education

High School Diploma or GED

Tools

CAD systems

Radio operations

Job description

Emergency Telecommunicator Services in Cowiche, WA, seeks an 911 Emergency Dispatcher to handle both emergency and nonemergency calls. You will verify locations, collect incident details, and coordinate responders using agency procedures.

The role requires calm, precise communication and the ability to manage multiple systems. Applicants typically hold a high school diploma or GED, with testing scores and training deadlines specified by the hiring agency.