Calm 24/7 Power & Utilities Support Specialist

Cooperative Response Center Inc; Abilene (TX); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

PTO

Health benefits

401K

Holiday pay

Job summary

CRC is seeking Customer Service Representatives to handle inbound calls from electric cooperative members, addressing inquiries and guiding them through billing and outages information. You will operate in a 24/7 environment and follow procedures to ensure customer satisfaction.

Training begins November 9, 2026, with full-time weekday hours and shift differentials. Benefits include PTO, holidays, health coverage, 401K, and tuition reimbursement, plus opportunities for advancement in a supportive

Qualifications

• 1+ years of Customer Service experience required.
• Experience in a Call Center setting preferred.
• Excellent communication skills and ability to de-escalate situations.

Responsibilities

• Answer incoming calls from cooperative and utility customers.
• Provide courteous, accurate information and resolve inquiries.
• Navigate CRC Link and other software to access account data.
• Maintain confidentiality and comply with quality standards.

Skills

Customer service

Call center

Communication

De-escalation

Typing speed

Education

High School Diploma or equivalent

Tools

CRC Link

Job description

CRC is seeking Customer Service Representatives to handle inbound calls from electric cooperative members, addressing inquiries and guiding them through billing and outages information. You will operate in a 24/7 environment and follow procedures to ensure customer satisfaction.

Training begins November 9, 2026, with full-time weekday hours and shift differentials. Benefits include PTO, holidays, health coverage, 401K, and tuition reimbursement, plus opportunities for advancement in a supportive