CUSTOMER SERVICE REPRESENTATIVE 1

Paycom; Kirksville, Northern (MO, KY); Hybrid; USD 22,000 - 33,000; Full time

Benefits offered by this job

PTO

Health benefits

401K with company match

Tuition reimbursement

Holiday pay

Job summary

CRC is seeking Customer Service Representatives at the Kirksville, MO site to handle after-hours inquiries for electric cooperatives and utilities across the United States. You will answer calls, access multiple tools, and provide courteous, accurate information while maintaining a calm, professional voice.

The role offers evening shifts with additional pay for weekend and holiday coverage, comprehensive training starting November 9, 2026, and benefits including PTO, health/dental/vision, 401K

Qualifications

• Excellent communication skills and ability to read, analyze and interpret instructions.
• Proven ability to learn/use CRC Link and other software used in call center operations.
• Ability to maintain confidentiality and work in a fast-paced, customer-focused environment.

Responsibilities

• Answer incoming calls from cooperative and utility members.
• Navigate tools to address customer inquiries and provide accurate information.
• Maintain composure and professionalism, using de-escalation techniques when appropriate.
• Attend classroom and on-the-job training to improve product knowledge.

Skills

Communication

Typing fast

Confidentiality

De-escalation

Education

High School Diploma or equivalent

Tools

CRC Link

Job description

# CUSTOMER SERVICE REPRESENTATIVE 1Kirksville Site - Kirksville, MO 63501## OverviewSalary Range$16.50 - $24.00 HourlyJob Shift2nd shift (Evening)## Description# THE OPPORTUNITY:We are seeking talented Customer Service Representatives who will be responsible for the meaningful work of Focusing on the Human Side of Technology by providing courteous and efficient service for our members. We are a 24/7 Call Center that receives after-hour and overflow calls for cooperative and utility companies across the United States regarding power outages and bill pay. You will never make a sale, call out for collections, or solicit business.At CRC, you will make a difference in countless people’s lives by being a calm and professional human voice to call when disaster hits, rather than an automated voice message. Your work here at CRC matters to real people and their security!# SCHEDULE AND PAY:**Fixed Starting Wage: $17.00 per hour****Hiring 2nd and 3rd Shifts** Full-time and Part-Time schedules are available!* 2nd Shift: Extra $.75 per hour (Monday-Friday)* 3rd Shift: Extra $1.25 per hour (Monday-Friday)* Bilingual (Spanish): Extra $1.00 per hour* Weekend availability (Saturday & Sunday): Extra $2.00 per hour + This position requires two out of three weekends scheduled* Holiday availability on rotation: Holiday pay# TRAINING:We are committed to setting our new team members up for success. This role includes a comprehensive training program that kicks off on November 9, 2026. Training will be full-time, Monday through Friday, 8:00 AM - 4:30 PM, for two weeks, ensuring you have all the tools and knowledge needed to excel.# HOW WE WILL INVEST IN YOU:* Great Work/Life Benefits – Paid Time Off (PTO), Community Volunteer Time Off, 6 Paid Holidays, and School Conference/Activity Leave* Health benefits – medical, dental, & vision plus rewarding wellness programs, gym reimbursements, and on-site fitness equipment.* 401K with generous company match.* Tuition reimbursement* Regular recognition events to celebrate and thank our employees* Opportunities for Advancement* Free alarm monitoring for medical, environmental, and security alarm systems* Supportive and inclusive work culture* Incentive bonuses# WHAT YOU CAN LOOK FORWARD TO:* Takes incoming calls for our electric cooperative members. Navigates tools and resources to address the customers’ inquiries properly* Maintain a high level of service and meets performance targets.* Maintain composure and demonstrate a calm, professional position while adapting to difficult situations, and uses de-escalation techniques when appropriate.* Participates in procedure training in the classroom, and on-the-job training, and reviews all available manuals and resources to acquire and increase product knowledge.## Qualifications# WHAT YOU’LL NEED TO SUCCEED:* Ability to read, analyze and interpret instructions* Excellent communication skills* Proven ability to effectively learn/use CRC Link and other software associated with Call Center Operations* Ability to maintain confidentiality* Ability to accurately type/keyboard and navigate computer screens with reasonable speed.* Ability to thrive in our fast-paced, customer-focused environment* Ability to be flexible and receptive to change# REQUIRED EDUCATION & EXPERIENCE:* 1 or more years of Customer Service experience required* Experience in a Call Center setting preferred* High School Diploma or equivalent preferred* Employees are required to be honest and trustworthy with a satisfactory background check and drug screen before they start.# WORKING CONDITIONS:* The working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to talk and hear; use hands and fingers. The employee is frequently required to stand, walk, sit, and reach. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception. All telephone calls made or received in the Contact Center are recorded and may be monitored for quality purposes. Recorded calls may also be received in follow-up to member/customer questions or concerns and utilized for training purposes. The noise level in the work environment is usually moderate.