BILINGUAL CUSTOMER SERVICE REPRESENTATIVE

Paycom - ATS; Abilene (TX); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

PTO

Health benefits

401K with match

Holiday pay

Tuition reimbursement

Gym reimbursements

Job summary

CRC in Abilene, TX is seeking Customer Service Representatives to provide courteous, efficient service for our members in a 24/7 call center handling power outages and bill pay. You will be the calm, professional human voice callers rely on during emergencies.

We offer comprehensive training, weekend options, and a strong benefits package including PTO, health/dental/vision coverage, 401K with match, tuition reimbursement, and holiday pay.

Qualifications

• 1 or more years of Customer Service experience required.
• Experience in a Call Center setting preferred.
• Excellent communication skills.
• Ability to read, analyze and interpret instructions.

Responsibilities

• Take incoming calls from electric cooperative members and address inquiries using CRC Link and other call center tools.
• Maintain a high level of service and meet performance targets.
• Remain calm and professional during difficult calls and use de-escalation techniques when appropriate.
• Participate in classroom and on-the-job training and review manuals to increase product knowledge.

Education

High school diploma or equivalent

Job description

THE OPPORTUNITY:We are seeking talented Customer Service Representatives who will be responsible for the meaningful work of Focusing on the Human Side of Technology by providing courteous and efficient service for our members. We are a 24/7 Call Center that receives after-hour and overflow calls for cooperative and utility companies across the United States regarding power outages and bill pay. You will never make a sale, call out for collections, or solicit business.At CRC, you will make a difference in countless people’s lives by being a calm and professional human voice to call when disaster hits, rather than an automated voice message. Your work here at CRC matters to real people and their security!SCHEDULE AND PAY:Fixed Starting Wage: $17.00 per hourFull-time and Part-Time schedules are available!2nd Shift: Extra $.75 per hour (Monday-Friday)3rd Shift: Extra $1.25 per hour (Monday-Friday)Bilingual (Spanish): Extra $1.00 per hourWeekend availability (Saturday & Sunday): Extra $2.00 per hourThis position requires two out of three weekends scheduledHoliday availability on rotation: Holiday payTRAINING: We are committed to setting our new team members up for success. This role includes a comprehensive training program that kicks off on November 9, 2026. Training will be full-time, Monday through Friday, 8:00 AM - 4:30 PM, for two weeks, ensuring you have all the tools and knowledge needed to excel.HOW WE WILL INVEST IN YOU:Great Work/Life Benefits – Paid Time Off (PTO), Community Volunteer Time Off, 6 Paid Holidays, and School Conference/Activity LeaveHealth benefits – medical, dental, & vision plus rewarding wellness programs, gym reimbursements, and on-site fitness equipment.401K with generous company match.Tuition reimbursementRegular recognition events to celebrate and thank our employeesOpportunities for AdvancementFree alarm monitoring for medical, environmental, and security alarm systemsSupportive and inclusive work cultureIncentive bonusesWHAT YOU CAN LOOK FORWARD TO:Takes incoming calls for our electric cooperative members. Navigates tools and resources to address the customers’ inquiries properlyMaintain a high level of service and meets performance targets.Maintain composure and demonstrate a calm, professional position while adapting to difficult situations, and uses de-escalation techniques when appropriate.Participates in procedure training in the classroom, and on-the-job training, and reviews all available manuals and resources to acquire and increase product knowledge.WHAT YOU’LL NEED TO SUCCEED:Ability to read, analyze and interpret instructionsExcellent communication skillsProven ability to effectively learn/use CRC Link and other software associated with Call Center OperationsAbility to maintain confidentialityAbility to accurately type/keyboard and navigate computer screens with reasonable speed.Ability to thrive in our fast-paced, customer-focused environmentAbility to be flexible and receptive to changeREQUIRED EDUCATION & EXPERIENCE:1 or more years of Customer Service experience requiredExperience in a Call Center setting preferredHigh School Diploma or equivalent preferredEmployees are required to be honest and trustworthy with a satisfactory background check and drug screen before they start.WORKING CONDITIONS:The working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.While performing the duties of this job, the employee is regularly required to talk and hear; use hands and fingers. The employee is frequently required to stand, walk, sit, and reach. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception.All telephone calls made or received in the Contact Center are recorded and may be monitored for quality purposes. Recorded calls may also be received in follow-up to member/customer questions or concerns and utilized for training purposes.The noise level in the work environment is usually moderate.