Callcenter agent Serbia (remote)

Telemedi; United States; Remote; USD 36,000 - 55,000; Full time

Benefits offered by this job

Competitive compensation

Dynamic startup environment

Unlimited telemedicine access

Job summary

Telemedi is seeking a Customer Service Specialist fluent in Spanish and English to join our remote-first team. Deliver outstanding customer experience to individuals and business clients by calls and mail, and register patients for visits while helping them find physical clinics.

You will contact clinics to book visits, collect comments from clients and doctors, and handle complaints to physicians. Proficiency with Office software and prior customer or patient service experience are required;

Qualifications

• Serbian language - native.
• Empathetic, understanding, and discreet.
• Accurate and organized.
• Communicative knowledge of English.
• Knowledge of the Office system.
• Experienced in customer or patient service.

Responsibilities

• Deliver superior customer experience to individuals and business clients by calls and mail.
• Register patients for visits and provide them with help in looking for physical clinics.
• Contact clinics in order to book visit for patients.
• Collect comments from clients and doctors.
• Handle complaints, reporting irregularities and deficiencies in consultations to physicians.
• Take care of the proper circulation of medical documentation.

Skills

Empathetic

Organized

English communication

Customer service

Discretion

Tools

MS Office

Job description

Looking for a stable yet dynamic and energetic job? Want to do things that really matter? What a coincidence.

We’re Telemedi - a trusted partner in advanced digital healthcare solutions. What we do is ultimately save lives. And yes, those are big words. But we do put faith in them, and we conduct our business with this particular goal in mind.

How do we achieve that?

We work in 20+ global markets, providing high-quality services of remote doctor consultations - over 100,000 per month, conducted by 500+ GPs. We implement digital healthcare solutions for insurance, assistance, healthcare, and finance. We build our leverage on AI, automated triage, and medical monitoring devices. We aim to lead the change that the world is currently facing.

What’s in it for you?

We offer good salaries. We enable you to work remotely in full. We give you unlimited access to all our remote doctor consultations. But what’s most important is our culture. Here at Telemedi we seek and encourage honest, mutual feedback, ownership, and drive for growth and improvement. And yes - you truly can speak your mind and be taken seriously.

Customer Service Specialist with Spanish and English

• Deliver superior customer experience to individuals and business clients by calls and mail
• Register patients for visits and provide them with help in looking for physical clinics
• Contact clinics in order to book visit for patients
• Collect comments from clients and doctors
• Handle complaints, reporting irregularities and deficiencies in consultations to physicians
• Take care of the proper circulation of medical documentation

Requirements

• Serbian language - native
• An empathetic, understanding, and discreet person,
• Accurate and organized,
• Communicative knowledge of English,
• Knowledge of the Office system,
• Experienced in customer or patient service.

Benefits

• Adequate salary to your experience, skills and achieve KPIs.
• Possibility to get a unique experience in a dynamic, innovative startup environment in a fast-growing market.
• Unlimited access to telemedicine services.