Call Center Training Lead | Onsite Classroom Instructor

Mass Markets, Inc.; Las Cruces (NM); On-site; USD 45,000 - 65,000; Full time

Job summary

Mass Markets, Inc. is seeking an experienced training professional to join our on-site Jacksonville-based team. You will lead onboarding for our customer service and sales staff, deliver engaging classroom-style sessions, and develop curricula that align with client needs.

Candidates should be charismatic speakers with strong work ethic and a background in call center training or group instruction. This full-time role requires in-person work at our local contact center.

Qualifications

• 1+ years of experience teaching or training in a classroom environment (in person or virtual).
• Associate degree and combination of education and relevant work experience.
• Exceptional interpersonal & communication skills.
• Working knowledge of Microsoft Office including Outlook, Excel, Word & PowerPoint.
• Understanding of training tools and techniques.

Responsibilities

• Provide onboarding training for the newest members of our customer service and sales team and work with representatives to improve ongoing performance.
• Facilitate classroom-style training on products, services, techniques, systems, and processes.
• Assist in planning, conducting, coordinating, and implementing a comprehensive training program for staff.
• Develop training curriculums and training materials based on proven adult learning techniques.
• Create and maintain training tools, including worksheets, templates, databases, and reports.

Skills

Training facilitation

Public speaking

Customer service background

MS Office

Curriculum design

ADDIE

Education

Associate degree

Education & work experience mix

Tools

LMS

Training tools

Job description

Mass Markets, Inc. is seeking an experienced training professional to join our on-site Jacksonville-based team. You will lead onboarding for our customer service and sales staff, deliver engaging classroom-style sessions, and develop curricula that align with client needs.

Candidates should be charismatic speakers with strong work ethic and a background in call center training or group instruction. This full-time role requires in-person work at our local contact center.