Call Center Team Lead - On-Site, Growth & Bonuses

HireBus Inc.; El Cajon (CA); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Health insurance

PTO

401K Retirement savings plan

Company-provided training

Performance bonuses

Cell Phone Allowance

Job summary

Bath Fitter San Diego is seeking an experienced Call Center Team Lead to manage and coach an in-house call center in El Cajon, CA. The role is 80–100% in-office, with a hands-on leadership approach to improve appointment setting and lead conversion.

You will coach the team, analyze performance data, and collaborate with internal teams to optimize workflows. On-site work, growth opportunities, and bonuses are included.

Qualifications

• Experienced in call center operations or high-volume customer service.
• Proven leadership and team coaching ability.
• Tech-savvy with CRM platforms and data analysis tools.

Responsibilities

• Lead an in-house call center team and coaching.
• Handle inbound/outbound calls to schedule appointments and follow up on leads.
• Monitor KPIs and generate reports to guide decisions.
• Ensure accurate CRM data entry and use digital tools effectively.

Skills

Leadership

Coaching

CRM proficiency

Data analysis

Multitasking

Tools

CRM software

Reporting tools

Job description

Bath Fitter San Diego is seeking an experienced Call Center Team Lead to manage and coach an in-house call center in El Cajon, CA. The role is 80–100% in-office, with a hands-on leadership approach to improve appointment setting and lead conversion.

You will coach the team, analyze performance data, and collaborate with internal teams to optimize workflows. On-site work, growth opportunities, and bonuses are included.