Call Center Team Lead — Elevate Customer Experience

Marvin; Warroad (MN); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

Paid parental leave

401(k) retirement savings match

Annual profit sharing

Giving at Marvin

Brighter Days Fund

Wellbeing account $300

Job summary

Marvin is hiring a Call Center Supervisor to lead and coach a high-performing team in our customer service organization in Warroad, MN. You will drive day-to-day operations, resolve complex customer issues, and partner with cross-functional teams to improve processes and the overall customer journey.

The role requires at least 3 years in customer service, familiarity with warranty processes, and a minimum of 1 year in a supervisory or team lead capacity.

Qualifications

• Build strong, collaborative teams and bring out the best in others through coaching and leadership.
• Communicate with confidence and professionalism, whether supporting customers, guiding team members, or partnering across the business.
• Thrive in a fast-paced environment where balancing priorities and solving challenges are part of the day.
• Use data, insights, and critical thinking to drive performance and improve the customer experience.
• Embrace technology and leverage tools like Salesforce and Microsoft Office to stay organized and deliver results.
• Minimum 3 years in customer service/call center expereince
• Familiarity with warranty processes
• At least 1 year in a supervisory or team lead role

Responsibilities

• Inspire, coach, and develop a high-performing team dedicated to delivering exceptional customer experiences.
• Lead day-to-day call center operations, ensuring service goals are met and customers receive timely, effective support.
• Serve as a trusted resource for resolving complex customer concerns and empowering your team to succeed.
• Partner with teams across the organization to enhance processes, improve efficiency, and elevate the customer journey.
• Champion a culture of continuous improvement, accountability, and service excellence.

Skills

Team leadership

Customer service

Communication

Data analysis

Problem solving

Tools

Salesforce

Microsoft Office

Job description

Marvin is hiring a Call Center Supervisor to lead and coach a high-performing team in our customer service organization in Warroad, MN. You will drive day-to-day operations, resolve complex customer issues, and partner with cross-functional teams to improve processes and the overall customer journey.

The role requires at least 3 years in customer service, familiarity with warranty processes, and a minimum of 1 year in a supervisory or team lead capacity.