Post-Sales Support Lead | Elevate Partner Experience

Marvin; Eagan (MN); On-site; USD 63,000 - 73,000; Full time

Job summary

Marvin is seeking a Customer Service Supervisor to lead the Infinity by Marvin post-sales support team in Eagan, MN. You will oversee daily operations, ensure timely phone and email support, manage escalations, and partner with Sales, Operations, Product, Manufacturing, Logistics, and Technical Support to deliver effective solutions.

The ideal candidate has 3+ years in customer service with leadership experience, strong communication and problem-solving skills, and experience with CRM systems

Qualifications

• 3+ years in customer service, partner support, order management, or related field.

Responsibilities

• Lead, coach, and develop a team of Customer Service Representatives supporting Infinity by Marvin partners and customers.
• Oversee daily customer service operations, ensuring timely and professional phone and email support.
• Manage escalated issues and collaborate with Sales, Operations, Product, Manufacturing, Logistics, and Technical Support teams to deliver solutions.
• Drive service excellence through clear communication, accountability, and a partner-first approach.
• Identify opportunities to improve processes, enhance efficiency, and elevate the overall customer experience.
• Build strong relationships with partners and internal stakeholders to ensure seamless post-sales support.
• Support team onboarding, performance development, and continuous learning.

Skills

Leadership experience

Customer service

Communication skills

Problem solving

Escalation management

Education

Bachelor's degree preferred

Tools

Microsoft Office

CRM systems

Job description

Marvin is seeking a Customer Service Supervisor to lead the Infinity by Marvin post-sales support team in Eagan, MN. You will oversee daily operations, ensure timely phone and email support, manage escalations, and partner with Sales, Operations, Product, Manufacturing, Logistics, and Technical Support to deliver effective solutions.

The ideal candidate has 3+ years in customer service with leadership experience, strong communication and problem-solving skills, and experience with CRM systems