Customer Care Pro — Solve, Guide & Build Trust (Sign-On Bonus)

Marvin-62abfd9; Warroad (MN); On-site; USD 31,684 - 39,950; Full time

Benefits offered by this job

Wellbeing account

Better Living Day

Annual profit sharing

Giving at Marvin

Brighter Days Fund

Job summary

Marvin is seeking a Customer Care Agent in Warroad, MN to serve as the go-to expert for dealers and customers needing support. You will guide users through product questions, warranty concerns, and system navigation, delivering a seamless, empathetic experience.

Join Marvin’s customer experience strategy and make a meaningful impact daily, with a $1,500 sign-on bonus and a robust benefits package including health insurance and 401(k) matching.

Qualifications

• - 2+ years in a customer-facing role.
• - Experience using CRM systems like Salesforce to manage customer interactions.
• - A track record of resolving customer issues efficiently while maintaining strong relationships.
• - Proven team collaboration skills.
• - Comfortable mentoring others and sharing expertise across teams.

Responsibilities

• - Serve as the primary contact for customer inquiries across phone, email, and chat, ensuring timely and accurate support.
• - Educate dealer partners on Marvin’s Order Management software, products and warranty processes through virtual or in-person training.
• - Own customer interactions from start to resolution, offering solutions that align with Marvin’s policies and service standards.
• - Support onboarding for new dealers and partners, facilitating account setup and initial training.

Skills

Customer support

CRM (Salesforce)

Communication

Education

Associate degree or higher

Tools

Salesforce

Job description

Marvin is seeking a Customer Care Agent in Warroad, MN to serve as the go-to expert for dealers and customers needing support. You will guide users through product questions, warranty concerns, and system navigation, delivering a seamless, empathetic experience.

Join Marvin’s customer experience strategy and make a meaningful impact daily, with a $1,500 sign-on bonus and a robust benefits package including health insurance and 401(k) matching.