Growth-Driven Customer Support Specialist

MCI; Savannah (GA); On-site; USD 32,000 - 52,000; Full time

Job summary

MCI in Savannah, GA is hiring Call Center Agents to support inbound and outbound customer service and sales for a wide range of clients.

You will resolve inquiries, upsell products, and document interactions while contributing to high customer satisfaction through effective communication and problem solving. Industry-leading training enables clear advancement paths into supervision and management.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• Typing swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating system.
• Highly reliable with regular attendance and punctuality.
• Ability to evaluate, troubleshoot, and follow-up on customer issues.
• Aptitude for conflict resolution, problem-solving, and negotiation.
• Customer service oriented (empathetic, responsive, patient).
• Ability to multi-task, stay focused, and self-manage.
• Strong team orientation and customer focus.
• Ability to thrive in a fast-paced environment with change and ambiguity.
• Excellent interpersonal skills and ability to build relationships.

Responsibilities

• Handle inbound and outbound contacts in a courteous, timely, and professional manner
• Ensure first call resolution through problems solving and effective call handling
• Research systems to find missing information; coordinate with other departments to resolve issues when needed
• Accurately document and process customer claims in appropriate systems
• Lead fact-finding discussions to determine the best options for the customer
• Utilize knowledge base and training to accurately answer customer questions while following scripts, policies, and procedures
• Comply with requirements surrounding confidential information and personal information
• Escalate customer issues to the appropriate staff and managerial for resolution as needed
• Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
• Adhere to all attendance and work schedule requirements

Skills

Excellent communication

Typing 20+ wpm

Customer service oriented

Multitask

Team oriented

Empathetic

Problem solving

Attendance punctuality

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

MCI in Savannah, GA is hiring Call Center Agents to support inbound and outbound customer service and sales for a wide range of clients.

You will resolve inquiries, upsell products, and document interactions while contributing to high customer satisfaction through effective communication and problem solving. Industry-leading training enables clear advancement paths into supervision and management.