Call Center Specialist – Service, Growth & Bonuses

Professor Gatsby's Heating, Cooling and Plumbing; East Berlin (NJ); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid holidays

Paid vacation

Paid sick time

Bonus programs

Company-sponsored events

Job summary

Professor Gatsby's Heating & Cooling is seeking a Call Center Representative to be the first point of contact for customers seeking HVAC, plumbing, and electrical services in Southern New Jersey. The role combines customer service, appointment scheduling, and outbound follow-up to move customers forward with recommended services.

You will work in a phone-focused environment, using strong communication skills and professionalism to build relationships, handle inquiries, and support a

Qualifications

• Previous experience in customer service or call center preferred.
• Strong verbal and written communication skills.
• Comfortable handling a high volume of calls.
• Excellent organizational and multitasking abilities.
• Basic computer and email proficiency.

Responsibilities

• Answer incoming customer calls and provide exceptional service.
• Schedule service appointments and coordinate technician dispatches.
• Follow up with customers regarding previously quoted services.
• Contact existing customers regarding recommended repairs, maintenance, and replacement options.
• Address customer questions and concerns professionally and efficiently.
• Maintain accurate customer records and appointment information.
• Communicate effectively with technicians and internal team members.
• Build rapport with customers and help overcome objections when appropriate.
• Help maximize schedule efficiency by filling open appointment slots.
• Contribute to company revenue growth through effective customer follow-up and appointment setting.

Skills

Customer service

Communication

Multitasking

Detail-oriented

Phone handling

Tools

CRM

Scheduling software

Job description

Professor Gatsby's Heating & Cooling is seeking a Call Center Representative to be the first point of contact for customers seeking HVAC, plumbing, and electrical services in Southern New Jersey. The role combines customer service, appointment scheduling, and outbound follow-up to move customers forward with recommended services.

You will work in a phone-focused environment, using strong communication skills and professionalism to build relationships, handle inquiries, and support a