Call Center Sales Manager

VentureTech Solutions; Plantation (FL); Vor Ort; USD 95.000 - 140.000; Vollzeit

Benefits dieser Stelle

Health, Dental, Vision insurance

401(k) with company match

Paid Time Off (PTO)

Clear upward mobility

Zusammenfassung

Venture Tech Solutions partners with a fast-growing financial services leader to recruit a high-energy, bilingual Call Center Sales Manager for 100% in-office work at our client's headquarters in Plantation, FL. The role requires a strategic, hands-on leader who can scale production, build outbound/inbound teams, and foster a competitive culture.

You will drive sales performance, lead talent acquisition, design robust onboarding and training, coach reps, and leverage CRM metrics to optimize the

Qualifikationen

• Bachelor's Degree required.
• 5+ years direct sales management experience in a high-volume call center.
• Financial Services experience preferred (lending, banking, insurance, etc.).
• Bilingual English/Spanish required for verbal and written communication.
• In-office work at corporate HQ in Plantation, FL; some nights and Saturdays.

Aufgaben

• Oversee daily sales operations and monitor queues to hit revenue targets.
• Lead end-to-end recruitment for phone agents to support growth.
• Design and implement onboarding and ongoing training programs.
• Provide coaching and performance reviews to improve reps to quota.
• Use call center metrics to identify bottlenecks and optimize the funnel.

Kenntnisse

Sales leadership

Call center management

Team building

Coaching

Bilingual English/Spanish

Ausbildung

Bachelor's degree

Jobbeschreibung

Venture Tech Solutions has partnered with a fast-growing leader in the financial services sector to find an exceptional, high-energy Bilingual Call Center Sales Manager. Based entirely in-office at our client's corporate location in Plantation, FL, this pivotal role is designed for a strategic, hands‑on leader who knows how to scale production, build high‑performing outbound/inbound phone teams, and foster a competitive, motivating team culture.

If you thrive in a fast-paced environment, possess sharp sales instincts, and love developing raw talent into top‑tier producers, we want to hear from you.

What You Will Do

• Drive Sales Performance: Oversee daily sales operations, monitor live queues, and execute strategic sales plays to hit and exceed monthly, quarterly, and annual revenue targets.
• Talent Acquisition & Pipeline: Lead the end-to-end recruitment process for new phone agents, identifying high-potential talent to match the client's aggressive growth trajectory.
• Onboarding & Continuous Training: Design and execute dynamic training programs covering advanced closing techniques, script mastery, rebuttal handling, and product compliance.
• Coaching & Mentorship: Conduct consistent side‑by‑side coaching, call calibrations, and performance reviews to move underperforming reps to quota and keep top earners motivated.
• Data‑Driven Leadership: Utilize call center CRM metrics and KPIs (talk time, conversion rates, wrap‑up time) to identify bottlenecks and optimize the sales funnel.

What We Are Looking For

• Education: Bachelor's Degree is required.
• Leadership Experience: Minimum of 5+ years of direct sales management experience, specifically leading teams within a high‑volume call center environment.
• Industry Background: Direct experience in Financial Services (e.g., lending, debt resolution, insurance, banking, or wealth management) is highly preferred.
• Language Skills: Bilingual (English/Spanish) verbal and written communication skills are required to support diverse team dynamics and customer demographics.
• Location: Ability to work 100% in-office daily at the corporate headquarters in Plantation, FL. This position requires some nights and Saturdays.
• Proven Track Record: Demonstrated ability to build a sales training program from the ground up and hit high‑volume hiring targets.

What's in It For You

• Competitive base salary coupled with a lucrative uncapped monthly override/bonus structure tied to team performance.
• Comprehensive benefits package including Health, Dental, and Vision insurance.
• 401(k) with company match and generous Paid Time Off (PTO).
• Clear upward mobility within a rapidly expanding financial firm.