Outbound Call Center Sales Manager (B2B | Player-Coach)

Price Shop Media; Fort Lauderdale (FL); On-site; USD 112,500 - 137,500; Full time

Job summary

A leading home services company based in Fort Lauderdale is seeking an Outbound Call Center Sales Manager to build and lead a high-performing sales team. This full-time, in-office role involves coaching sales representatives, managing performance metrics, and ensuring pipeline discipline. The ideal candidate has substantial B2B sales experience and a proven ability to exceed sales targets. The compensation includes performance-based bonuses, with on-target earnings of $125,000 or more.

Qualifications

• 3–6+ years of B2B sales experience.
• 2+ years directly managing outbound sales teams in a quota-driven environment.
• Proven track record of coaching teams to exceed revenue targets.

Responsibilities

• Lead and coach Direct Contractor/Insurance Sales Representatives.
• Conduct pipeline and call reviews.
• Hold the team accountable to activity and revenue metrics.

Skills

Coaching

Sales management

B2B sales experience

Strong communication skills

Strategic thinking

Job description

Role Summary

We are seeking a hands‑on, in‑office Outbound Call Center Sales Manager to build, coach, and scale a high‑performing team of Direct Contractor/Insurance Sales Representatives (DCISRs). We are in the home services & Insurance industry. Which means the ideal candidate will have experience working with and selling to local plumbers, electricians, roofers etc. Or with selling to local insurance agents.

This is a true player‑coach leadership role. The Sales Manager owns onboarding execution, activity standards, pipeline discipline, and revenue outcomes. You will lead from the front—making sales calls, coaching live, running pipeline and call reviews, and holding the team accountable to clear performance expectations.

The ideal candidate thrives in outbound environments, is process‑driven and data‑aware, and enjoys developing talent while consistently driving revenue. In addition to managing the team, the Sales Manager will maintain a limited personal book of business to model best‑in‑class sales behaviors and support key opportunities.

This is a full‑time, in‑office role based in Ft. Lauderdale, FL.

Who This Role Is For

This role is for someone who:

• Enjoys coaching reps in real time—not managing from a dashboard
• Is comfortable holding high standards and having direct performance conversations
• Believes activity drives outcomes and enforces disciplined sales processes
• Has successfully led outbound B2B sales teams in a quota‑driven, call‑center environment

This role is not for someone who:

• Relies on motivation instead of metrics
• Prefers a purely administrative or hands‑off management role

Key Responsibilities

Team Leadership & Coaching

• Lead, coach, and develop DCISRs through structured training, regular 1:1s, and performance reviews
• Conduct pipeline reviews, call reviews, roleplays, and deal strategy sessions
• Coach reps on objection handling, negotiation, storytelling, and value‑based selling
• Set and model expectations around sales behaviors, KPIs, and outcomes

Performance Management

• Hold the team accountable to activity and revenue metrics, including:
• Call volume and talk time
• Prospecting output
• Proposals and follow‑ups
• Closed deals and revenue
• Track performance trends and intervene early when reps fall behind
• Support reps in building sustainable pipelines across multiple verticals and states
• Report performance insights and revenue forecasts to senior leadership
• Pipeline & Process Ownership
• Enforce disciplined CRM usage and pipeline hygiene
• Review deal progression and guide next steps to improve close rates
• Ensure sufficient pipeline coverage to support future‑month revenue
• Balance focus between new prospecting and active pipeline management
• Actively prospect alongside DCSRs when needed to drive results and reinforce standards

Onboarding & Enablement

• Ensure new hires progress through defined onboarding milestones:
• Prospecting readiness
• CRM and Hub proficiency
• Product and vertical knowledge
• Call and email effectiveness
• Partner with senior leadership to refine scripts, templates, and training materials
• Identify gaps in onboarding and continuously improve sales enablement

Cross‑Functional Collaboration

• Partner with Operations and Leadership to improve sales effectiveness
• Provide feedback from the field to improve positioning and client onboarding
• Outbound Sales Leadership & Coaching
• Performance and Pipeline Management
• Strong written and verbal communication
• Relationship & Account Management
• Strategic Thinking & Problem Solving

Qualifications

• 3–6+ years of B2B sales experience
• 2+ years directly managing outbound sales teams in a quota‑driven environment
• Proven track record of coaching teams to exceed revenue targets
• Experience selling to SMB, mid‑market, and/or enterprise clients
• Familiarity with longer sales cycles (2–4+ months)
• Experience in Home Services or multi‑vertical sales environments a plus

Compensation & Location

Variable Compensation: Performance‑based bonus tied to team results

On‑Target Earnings (OTE): $125,000+

Full‑time, in‑office role based in Ft. Lauderdale, FL

Opportunity for increased leadership responsibility upward mobility in title and compensation as the sales organization scales.