Centralized Scheduling Representative

Ohio ENT & Allergy Physicians; Columbus (OH); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Med/Dental/Vision

Paid Personal Time

Paid Holidays

401K

Paid STD/LTD/Life

Job summary

Ohio ENT & Allergy Physicians is seeking a Centralized Scheduling Representative to be the primary contact for patients, greeting, routing calls, and scheduling appointments. You will register patients, manage demographics, and enter insurance data while supporting consults and referrals.

The role emphasizes accurate scheduling, friendly patient interactions, and adherence to policies. Working hours are full-time with a Monday–Friday schedule and potential overtime, in a patient-centered

Qualifications

• 1+ year in a customer service role, medical office preferred.
• Excellent verbal and written communication skills.
• Familiarity with GE AthenaPractice is a plus.
• Proficient with Microsoft Office.

Responsibilities

• Greet patients warmly and professionally.
• Register new patients and update demographics.
• Schedule appointments for consultations and procedures.
• Enter and verify insurance information.
• Process consult requests and communicate statuses to physicians.
• Index external records and manage authorization processes.
• Address patient concerns with courtesy.
• Follow Central Scheduling Manager policies.

Skills

Customer service

Phone etiquette

Organization

Computer skills

Tools

GE AthenaPractice

Microsoft Office

Job description

Description

We are looking for an enthusiastic and professional Centralized Scheduling Representative to join our growing team. As a Centralized Scheduling Representative, you will be the primary point of contact for our patients and will play a key role in creating a positive experience for them. You will be responsible for greeting patients, routing calls, scheduling appointments, processing consults, registering and scheduling patients.

Job Type

Full-time

Essential Functions

• Greet patients over the phone in a professional and friendly manner.
• Register new patients and update established patient demographics.
• Schedule patient appointments for consultations, medical procedures and follow-up visits.
• Accurately enter all insurance information
• Process incoming consultation requests and return statuses to the requesting physician office.
• Indexing of consultation requests and external office records
• Initiate the process of obtaining an HMO authorizations
• Handle patient concerns and complaints in a professional and courteous manner
• Follow all policies and protocols of the Central Scheduling Manager.

If you are a highly motivated individual with a passion for providing excellent patient care, we encourage you to apply for the Centralized Scheduling Representative position. We offer a competitive salary and benefits package, as well as opportunities for growth and advancement within our organization.

Looking for a better work/life balance? Our career opportunities have Monday-Fridays work schedules.

Competitive Pay & Benefits

• Med/Dental/Vision
• Paid Personal Time
• Paid Holidays
• 401K
• Paid STD/LTD/Life

Requirements

• Qualified Applicant should have at least 1 year experience in customer service environment, medical office preferable.
• Excellent oral and written communication skills required.
• Knowledge of GE-athenaPractice management software beneficial but not required.
• Knowledge of Microsoft Office software beneficial but not required.
• Ability to operate a computer and basic office equipment required.
• Ability to operate a multi-line telephone system.
• Ability to establish and maintain effective working relationships with patients, team-members, and other co-workers.
• Must be well organized and detail oriented.

Work hours: Full Time | Monday-Friday |7:30am-4:30pm with occasional overtime