Centralized Scheduling Representative

Ohio-Ent-; Columbus (OH); In loco; USD 37.000 - 46.000; Tempo pieno

Vantaggi offerti da questo lavoro

Med/Dental/Vision

Paid Personal Time

Paid Holidays

401K

Paid STD/LTD/Life

Descrizione del lavoro

We are seeking a Centralized Scheduling Representative in Columbus, OH to be the primary contact for patients and ensure a positive experience. You will greet patients, register new patients, schedule appointments, and process consults while maintaining accurate insurance data.

The role emphasizes professional communication, organization, and teamwork, with a standard Monday–Friday schedule and benefits as listed.

Competenze

• Minimum 1 year of experience in a customer service setting, preferably in a medical office.
• Excellent oral and written communication skills are required.
• Familiarity with GE-athenaPractice or similar practice management software is a plus.

Mansioni

• Greet patients over the phone in a professional and friendly manner.
• Register new patients and update demographics in the system.
• Schedule appointments for consultations, procedures, and follow-ups.
• Enter insurance information accurately and maintain records.
• Process consultation requests and communicate statuses to physicians.
• Handle patient concerns in a courteous manner and follow policy.
• Operate a multi-line telephone system and basic office equipment.

Conoscenze

Customer service

Phone etiquette

Microsoft Office

Strumenti

GE-athenaPractice

Descrizione del lavoro

Description

We are looking for an enthusiastic and professional Centralized Scheduling Representative to join our growing team. As a Centralized Scheduling Representative, you will be the primary point of contact for our patients and will play a key role in creating a positive experience for them. You will be responsible for greeting patients, routing calls, scheduling appointments, processing consults, registering and scheduling patients.

Essential Functions:

• Greet patients over the phone in a professional and friendly manner.
• Register new patients and update established patient demographics.
• Schedule patient appointments for consultations, medical procedures and follow-up visits.
• Accurately enter all insurance information
• Process incoming consultation requests and return statuses to the requesting physician office.
• Indexing of consultation requests and external office records
• Initiate the process of obtaining an HMO authorizations
• Handle patient concerns and complaints in a professional and courteous manner
• Follow all policies and protocols of the Central Scheduling Manager.

Looking for a better work/life balance? Our career opportunities have Monday-Fridays work schedules.

Competitive Pay & Benefits:

• Med/Dental/Vision
• Paid Personal Time
• Paid Holidays
• 401K
• Paid STD/LTD/Life

PM20

Requirements

• Qualified Applicant should have at least 1 year experience in customer service environment, medical office preferable.
• Excellent oral and written communication skills required.
• Knowledge of GE-athenaPractice management software beneficial but not required.
• Knowledge of Microsoft Office software beneficial but not required.
• Ability to operate a computer and basic office equipment required.
• Ability to operate a multi-line telephone system.
• Ability to establish and maintain effective working relationships with patients, team-members, and other co-workers.
• Must be well organized and detail oriented.

Work hours:

Full Time | Monday-Friday |7:30am-4:30pm with occasional overtime