Call Center Representative (Telecom)

SSM Health; Bridgeton (MO); On-site; USD 17,000 - 25,000; Part time

Job summary

SSM Health DePaul Hospital in St. Louis seeks a part-time Call Center Associate to greet callers and triage inquiries. You will serve as the first point of contact, directing requests to the appropriate department and gathering data for reporting.

The role requires strong communication, multitasking, and the ability to work variable shifts including days, nights, weekends, and holidays. Prior healthcare setting experience is not required, making it ideal for entry-level candidates seeking

Qualifications

• High School diploma or equivalent required; 10 years of work experience also acceptable.
• No prior experience required for this PRN role.

Responsibilities

• Responds to telephone and Internet inquiries following a set standard.
• Collects caller data to assist with measurement, tracking and reporting.
• Tracks inquiries and provides resolution.
• Performs clerical or administrative duties as needed.
• Performs other duties as assigned.

Skills

Telephone handling

Data entry

Education

High School diploma/GED or 10 years of work experience

Job description

It's more than a career, it's a calling.

MO-SSM Health DePaul Hospital - St. Louis

Worker Type: PRN

Job Highlights

Join a team where your work matters—every moment, every patient, every community. At SSM Health, you'll be empowered to grow, supported to thrive, and inspired to make a lasting impact.

Serves as a welcoming first point of contact, skillfully managing incoming calls and thoughtfully assessing inquiries to ensure each concern is directed to the right department.

Department: Call Center

Schedule: Part-time, variable shifts and days to include days, nights, weekends and holidays.

Job Summary

Answers incoming calls and performs triage of inquiries.

Job Responsibilities and Requirements

Primary Responsibilities

• Responds to telephone and/or Internet inquiries from customers seeking information and/or resources following a set standard.
• Collects relevant caller data to assist with measurement, tracking and reporting activities.
• Track inquires, questions and answers and provide resolution.
• May perform clerical or administrative duties.
• Performs other duties as assigned.

Education

• High School diploma/GED or 10 years of work experience

Experience

• No experience required

Physical Requirements

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

Required Professional License And/Or Certifications

• None

Department: 8651000128 Operators - DePaul

Work Shift: Variable Shift (United States of America)

Scheduled Weekly Hours: 0

SSM Health is an Equal Opportunity Employer. SSM Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.