Call Center Representative (Telecom)

SSM Health; United States; Remote; USD 36,000 - 52,000; Full time

Benefits offered by this job

Paid Parental Leave

DailyPay access to earned pay

Upfront Tuition Coverage

Job summary

SSM Health in the United States seeks a responsive team member to handle incoming calls and triage inquiries, delivering information and resources per established standards.

The role emphasizes data collection, tracking, and timely issue resolution, with a Monday–Friday daytime schedule. After a 90-day on-site period, high performers may transition to remote work.

Qualifications

• High School diploma/GED or 10 years of work experience.
• No experience required.

Responsibilities

• Responds to telephone and/or Internet inquiries from customers seeking information and/or resources following a set standard.
• Collects relevant caller data to assist with measurement, tracking and reporting activities.
• Track inquires, questions and answers and provide resolution.
• May perform clerical or administrative duties.
• Performs other duties as assigned.

Skills

Medical terminology

Computer technology

Customer service

Patient care

Education

High School diploma or GED or 10 years of work experience

Job description

Job Highlights:

This is a full-time position working Monday through Friday, from 8:00 AM to 4:30 PM. The role is fully on-site for a minimum of 90 days and may transition to remote work afterward if the candidate meets the required performance metrics. Preferred qualifications include knowledge of medical terminology, computer technology, customer service, and patient care.

Job Summary:

Answers incoming calls and performs triage of inquiries.

Job Responsibilities and Requirements:

PRIMARY RESPONSIBILITIES

• Responds to telephone and/or Internet inquiries from customers seeking information and/or resources following a set standard.
• Collects relevant caller data to assist with measurement, tracking and reporting activities.
• Track inquires, questions and answers and provide resolution.
• May perform clerical or administrative duties.
• Performs other duties as assigned.

EDUCATION

• High School diploma/GED or 10 years of work experience

EXPERIENCE

• No experience required

PHYSICAL REQUIREMENTS

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS

• None

Department:

8566000125 STLMG Contact Center - Specialty

Work Shift:

Day Shift (United States of America)

Scheduled Weekly Hours:

40

Benefits:

SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs.

• Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
• Flexible Payment Options:our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay(fees may apply)before payday.
• Upfront Tuition Coverage:we provide upfront tuition coverage through FlexPath Funded for eligible team members.

Explore All Benefits

SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity, pregnancy, veteran status, or any other characteristic protected by applicable law. Click here to learn more.